Cilt 7 Sayı 4 (2019): Business & Management Studies: An International Journal
Makaleler

ABD’DE ÇALIŞANLARIN DUYGUSAL ZEKA DUZEYLERİNİ ETKİLEYEN KİŞİSEL FAKTÖRLER ÜZERİNE AMPİRİK BİR ÇALIŞMA

Sevim ÖZTİMURLENK
Dr. Adjuct Faculty, SUNY College at Old Westbury

Yayınlanmış 2019-09-24

Anahtar Kelimeler

  • emotional intelligence,
  • gender,
  • age,
  • marital status,
  • education
  • duygusal zeka,
  • yas,
  • cinsiyet,
  • egitim,
  • medeni durum

Nasıl Atıf Yapılır

ÖZTİMURLENK, S. (2019). ABD’DE ÇALIŞANLARIN DUYGUSAL ZEKA DUZEYLERİNİ ETKİLEYEN KİŞİSEL FAKTÖRLER ÜZERİNE AMPİRİK BİR ÇALIŞMA. Business & Management Studies: An International Journal, 7(4), 1605–1620. https://doi.org/10.15295/bmij.v7i4.1149

Özet

Bu çalışma bazı kişisel faktörlerin (cinsiyet, yaş, eğitim ve medeni durum) Amerika’da servis sektöründe çalışanların duygusal zeka düzeyleri üzerindeki etkisini araştıracaktır. Çalışma için uygun data New York ve New Jersey ‘de farklı şirketlerde çalışan 98 kişiden anket aracılığı ile toplanmıştır. Çalışanların duygusal zeka düzeyleri Wong ve Low Duygusal Zeka Ölçeği (WLEIS) yardımıyla ölçülmüştür. Toplanan data Excel ve SPSS kullanılarak analiz edilmiştir. Önce, tanımlayıcı istatistikler hesaplamalar yapılmış, sonra t-tests, ANOVA ve Mann Whitney U testleri uygulanmıştır. Ayrica farklılık yaratan değişkenlerde alt gruplar arasindaki farklılıkları bulmak için Tukey Post-Hoc testi uygulanmıştır. Çalışma sonuçlari eğitimin Amerika’da çalışanların duygusal zeka düzeylerini pozitif olarak etkileyen bir faktör olduğunu ortaya koymuştur.

İndirmeler

İndirme verileri henüz mevcut değil.

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