Vol. 9 No. 4 (2021): Business & Management Studies: An International Journal
Articles

Working from home and task performance of employees in the COVID-19 period: A study on call center employees

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  • Mustafa Aslan,
  • Fatih Yaman,
  • Ayhan Aksu,
  • Erbil Topgül
Mustafa Aslan
Gelişim University, İstanbul, Türkiye
Fatih Yaman
İstanbul Technical University, İstanbul, Türkiye
DOI: https://doi.org/10.15295/bmij.v9i4.1887

Published 2021-12-25

How to Cite

Aslan, M., Yaman, F., Aksu, A., & Topgül, E. (2021). Working from home and task performance of employees in the COVID-19 period: A study on call center employees. Business & Management Studies: An International Journal, 9(4), 1255–1269. https://doi.org/10.15295/bmij.v9i4.1887

Copyright (c) 2021 Mustafa Aslan- Fatih Yaman- Ayhan Aksu- Erbil Topgül

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Abstract

The COVID-19 epidemic affected our country and the whole world and caused radical changes in work life. While some businesses asked their employees to work from workplaces on certain days of the week and from their homes for the remaining days, some companies wanted their employees who perform specific duties to work entirely from their homes. Lack of direct control in work from home, the blurring border between people's private and work lives, employees the comfort and safety of the home environment, having spare time for themselves, and especially saving the commuting time between home and workplace should affect the perception of employees' about their task performance. This idea caused this study to be conducted. This study was carried out in a call center firm that has a total of 260 employees. The firm has employees working only from home, from the workplace, and from both home and workplace on certain days of the week. All firm employees participated in this study, and they were asked to compare their current general task and specific task performances with the pre-COVID-19 period. The data collected were subjected to statistical analysis using the SPSS statistical software package. The relationships determined by interpreting the correlation table and differentiation between groups were examined by one-way ANOVA analysis. The results show that the work performance perceptions of those who work from home alone or work from home on certain days of the week have increased compared to those who work only from the workplace. This study revealed that working from home affects employees positively. In addition, this study also contributed the concept of specific task performance to the literature.

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