Vol. 7 No. 5 (2019): Business & Management Studies: An International Journal
Articles

AN ANALYSIS ON THE ROLE OF SOCIAL NETWORK STRUCTURE IN IT OUTSOURCING PROJECT REALIZATION

PDF
  • Büşra ÖZDENİZCİ KÖSE
Büşra ÖZDENİZCİ KÖSE
Asst. Prof., Gebze Technical University
DOI: https://doi.org/10.15295/bmij.v7i5.1268

Published 2019-12-25

Keywords

  • IT Outsourcing, Social Network, Tie Measures, Structural Measures, Case Analysis
  • BT Dış Kaynak Kullanımı, Sosyal Ağ, Bağ Ölçütleri, Yapısal Ölçüler, Vaka İncelemesi

How to Cite

ÖZDENİZCİ KÖSE, B. (2019). AN ANALYSIS ON THE ROLE OF SOCIAL NETWORK STRUCTURE IN IT OUTSOURCING PROJECT REALIZATION. Business & Management Studies: An International Journal, 7(5), 2052–2072. https://doi.org/10.15295/bmij.v7i5.1268

Abstract

Information Technology (IT) outsourcing practices are increasing due to valuable strategic benefits such as cost savings, value-added activities, high quality systems, risk reduction, efficiency and competitiveness, compliance and security, and more. Today, managing the outsourcing relationship between client and vendor has become one of the significant issues to be considered for the sustainability of outsourcing interaction and the success of project outcomes. This study examines the importance of social interaction structure on project success and examines how relationship dynamics are realized between the client and vendor side through a case of “failed” IT outsourcing project. This case study puts forward the importance of IT outsourcing on project success with an interpretive analysis. In this regard, the study examines the IT outsourcing project participants’ needs, the communication dynamics and the social network model in terms of structural and tie properties; and sheds light on the hidden issues of failed IT outsourcing projects for practitioners and researchers.

PDF

Downloads

Download data is not yet available.

References

  1. Berger, H. et. al. (2010), “Outsourcing and Communications, the Role of Stakeholder Analysis – A Case Study in Practice”, AMCIS 2010 Proceedings, 66, pp. 1-11.
  2. Cullen, S. et. al. (2005), “IT Outsourcing Configuration: Research into Defining and Designing Outsourcing Arrangements”, The Journal of Strategic Information Systems, 14 (4), pp. 357–387.
  3. Cunden, M. (2008), "The Impact of the IT Outsourcing Relationship on the Success of the Venture: A Research Agenda", ECIS Proceedings, 64, pp. 1-13.
  4. Dibbern, J. et. al. (2004), “Information Systems Outsourcing: A Survey and Analysis of the Literature”, The DATABASE for Advances in Information Systems, 35 (4), pp. 6–102.
  5. Djavanshir, G. R. (2005). Surveying the risks and benefits of IT outsourcing. IT professional, 7(6), 32-37.
  6. Fink, L. (2010), “Information Technology Outsourcing through a Configurational Lens”, Journal of Strategic Information Systems, 19, pp. 124–141.
  7. Goles, T. and Chin, W. W. (2005), “Information Systems Outsourcing Relationship Factors: Detailed Conceptualization and Initial Evidence”, SIGMIS Database, 36 (4), pp. 47-67.
  8. Hu, Q., Saunders, C., & Gebelt, M. (1997). Diffusion of information systems outsourcing: A reevaluation of influence sources. Information Systems Research, 8(3), 288-301.
  9. Insinga, R.C. and Werle, M. J. (2000), "Linking outsourcing to business strategy", Academy of Management Perspectives, 14 (4), pp. 58-70.
  10. Kern, T. and. Willcocks, L. P. (2002), “Exploring Relationships in Information Technology Outsourcing: The Interaction Approach”, European Journal of Information Systems, 11 (1), pp. 3-19.
  11. Koh, C. et. al. (2004), “IT Outsourcing Success: A Psychological Contract Perspective”, Information Systems Research, 15 (4), pp. 356–373.
  12. Lee, J. N. and Kim, Y. G. (1999), “Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Validation”, Journal of Management Information Systems, 15 (4), pp. 29–62.
  13. Logan, M. S. (2000), “Using Agency Theory to design successful outsourcing relationships”, International Journal of Logistics Management, 11 (2), pp. 21-32.
  14. Loh, L., & Venkatraman, N. (1992). Determinants of information technology outsourcing: a cross-sectional analysis. Journal of management information systems, 9(1), 7-24.
  15. Loh, L., & Venkatraman, N. (1995). An empirical study of information technology outsourcing: Benefits, risks, and performance implications. ICIS 1995 Proceedings, 25.
  16. Looff, L.A. de. "A model for information systems outsourcing decision making", PhD Dissertation TU Delft, September 19, 1996.
  17. Miranda, S. M. and Kavan, C. B. (2005), “Moments of Governance in IS Outsourcing: Conceptualizing Effects of Contracts on Value Capture and Creation”, Journal of Information Technology, 20 (3), pp. 152–169.
  18. Schroiff, A. et. al. (2010), “Structuring the structure in outsourcing research - A social network perspective on outsourcing relationship management”, Proceeding of the 16th Americas Conference on Information Systems, pp. 1-9.
  19. Schroiff, A. et. al. (2010), "The Role of Social Network Structures in Outsourced Projects", International Research Workshop on IT Project Management, pp. 132-141.
  20. Statista (2018). Top reasons why companies outsource information technology (IT) services worldwide in 2018. Retrieved from https://www.statista.com/statistics/948977/technology-outsourcing-top-reasons-globally/
  21. Tichy, N. M., Tushman, M. L. and Fombrun, C. (1979), “Social Network Analysis for Organizations”, The Academy of Management Review, 4 (4), pp. 507–519.
  22. Weinert, S. and Meyer, K. (2005), "The evolution of IT outsourcing: From its origins to current and future trends", Bergische Univ. Wuppertal, 202, pp. 1-30.