New approaches to alternative dispute resolution in the digital transformation process

Abstract

In today's age of digital transformation, transferring information and documents from physical environments to digital domains aims to effectively reach wider audiences, increase business volume, and ensure sustainability. In tracking alternative dispute resolution methods, which affect citizens, judicial personnel, and all elements of the justice system, it is crucial to align the existing structure with economic, cultural, and legal systems through institutional digitalisation strategies and innovative approaches, dependent on developments in information technologies. Given traditional judicial processes' slowness, inefficiency, and high costs, the need to restructure the digitalisation processes associated with alternative dispute resolution methods is undeniable. This study will examine the digitalisation process and the necessity of revising the existing judicial system in line with technological developments, specifically within alternative dispute resolution methods. By leveraging the innovations, developments, and transformations brought by the digital age, new approaches to digital transformation have been developed, with an e-government infrastructure designed to appeal to all segments of society, aiming to make alternative dispute resolution methods more accessible and efficient in both social and individual contexts, adapting to the changes brought by advances in information technology. Our study consists of an introduction followed by three main sections. The first section discusses digitalisation in general; the second focuses on the concept of e-government and the development of the e-government system; and the third examines digital approaches in alternative dispute resolution methods, particularly in digital arbitration, digital mediation, and digital conciliation. The study concludes with a section presenting the opinions and recommendations we have reached based on our national and international literature research, focusing on practical issues.