Vol. 8 No. 1 (2020): Business & Management Studies: An International Journal
Articles

EVALUATION OF TRAVEL AGENCIES WHO SELL ONLINE WITH AHP-GRAY RELATIVE ANALYSIS AND AHP-WASPAS METHODS

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  • Cansu TOSUN GAVCAR,
  • Arzu ORGAN
Cansu TOSUN GAVCAR
Doct. Student, Pamukkale University
Arzu ORGAN
Assoc. Prof. Dr., Pamukkale University

Published 2020-03-25

Keywords

  • AHP, GRA, WASPAS, Travel Agencies
  • AHP, GİA, WASPAS, Seyahat Acentaları

How to Cite

EVALUATION OF TRAVEL AGENCIES WHO SELL ONLINE WITH AHP-GRAY RELATIVE ANALYSIS AND AHP-WASPAS METHODS. (2020). Business & Management Studies: An International Journal, 8(1), 731-753. https://doi.org/10.15295/bmij.v8i1.1405

How to Cite

EVALUATION OF TRAVEL AGENCIES WHO SELL ONLINE WITH AHP-GRAY RELATIVE ANALYSIS AND AHP-WASPAS METHODS. (2020). Business & Management Studies: An International Journal, 8(1), 731-753. https://doi.org/10.15295/bmij.v8i1.1405

Abstract

Today, with the increase in electronic commerce, most of the consumers are interested in hotels, tours, transportation, etc. prefers travel agencies' websites to make purchases. In this context, AHP, Gray Relational Analysis and WASPAS of multi-criteria decision making methods were used in order to determine the best travel agency. The criteria used to evaluate five alternative agencies are payment options, number of themes, number of complaints, number of contracted banks, duration of activity, number of branches, current campaign opportunities and number of destinations. The weights of the criteria were determined by AHP method. The most important criteria is number of themes. Then, according to the weight of these criteria, travel agencies were evaluated by GRA and WASPAS methods and the most appropriate agency was selected.

PDF (Turkish)

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