Articles
Published 2019-03-19
Keywords
- Misconception,
- Conflict,
- Organizational Behavior
- Yanlış Algılama,
- Çatışmalar,
- Örgütsel Davranış
How to Cite
A CASE STUDY: DO MISCONCEPTIONS LEAD TO INTERGROUP CONFLICTS AT WORKPLACES?. (2019). Business & Management Studies: An International Journal, 7(1), 42-57. https://doi.org/10.15295/bmij.v7i1.1040
How to Cite
A CASE STUDY: DO MISCONCEPTIONS LEAD TO INTERGROUP CONFLICTS AT WORKPLACES?. (2019). Business & Management Studies: An International Journal, 7(1), 42-57. https://doi.org/10.15295/bmij.v7i1.1040
Abstract
This study's purpose was to investigate if misconceptions lead to conflicts and increase attention among scholars for further research as well. Although misconception is one of the roots of conflicts is somehow accepted, especially by the practitioners, there are not many empirical studies conducted to investigate if there is a relationship between misconception and conflicts. This study is prepared on a small scale as a starting point. To explore the subject better case study methodology is used. Two different studies conducted to be able to compare and analyze the situation among the groups. One group is taken as in-group and the other group is taken as out-group. This study's findings revealed that misconception leads to conflict at workplaces and to a hostile work environment. "We vs. them" situation among the groups and intergroup conflicts are observed. Conclusion and limitation are discussed.
References
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Brooker, M. W., (2001), Eliminating intergroup conflicts, S.A.M. Advanced Management Journal, Vol. 40, 16-25.
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Burford, B. (2012) Group processes in medical education: learning from social identity theory. Medical Education, 46: 143–152, doi:10.1111/j.1365-2923.2011.04099.x
Caricati, L., Monacelli, N. (2010) Social hierarchies and intergroup discrimination: The case of the intermediate status group. British Journal of Social Psychology. 49. 637-646.
Chambers, J.R., Baron, R.S., Inman, M.L. (2006). Misperceptions in intergroup conflict, disagreeing about what we disagree about. Psychological Science, Volume 17.
Choi, Y. (2013). The influence of conflict management culture on job satisfaction. Social Behavior and Personality, 41(4), 687-692 dx.doi.org/10.2224/sbp.2013.41.4.687
De Neys, W. (2014). Conflict detection, dual process, and logical intuitions: Some clarifications. Thinking & Reasoning, Vol. 20, No. 2, 169–187.
Durmuş, A. (2016). Research of relationship between leadership behavior of managers and organizational commitment of employees using statistical methods. Business & Management Studies: An International Journal. Vol.:4 Issue: 2, pp. 203-225. doi.org/10.15295/bmij.v4i2.154
Enehaug, H., Helmersen, M., Mamelund, S. E. (2016). Individual and organizational well-being when workplace conflicts are on the agenda: A mixed-methods study. Nordic Journal of Working Life Studies, Volume 6, Number 1.
Erden Ayhün S. (2018), Örgütsel Süreçlerdeki Kuşaklararası Çatışmalarda Kültürel Değişimlerin Rolü: Akademisyenlere Yönelik Bir Araştırma, Business & Management Studies: An International Journal. 6(1): 209-236 doi: http://dx.doi.org/10.15295/bmij.v6i1.205
Ergün, E. & Eyisoy, M.E. (2018), Takım Çalışması Özelliklerinin Takım Performansına Etkisi Üzerine Bir Araştırma. Business & Management Studies: An International Journal, Vol.: 6 Issue: 4, pp. 1455-1475 doi: http://dx.doi.org/10.15295/bmij.v6i4.406.
Ertosun, O. G. & Erdil, O. & Alpkan, L. (2018). Pozitif psikolojik sermaye ve çalışan adanmışlığı ilişkisi – deneysel bir çalışma, Business & Management Studies: An International Journal. Vol.:6 Issue: 4, pp. 1033-1052. doi:http://dx.doi.org/10.15295/bmij.v6i4.295.
Fiol, C., M., Pratt, M. G., and O’Connor, E., J., (2009) Managing intractable identity conflicts. Academy of Management Review, Vol. 34, No 1, pp. 32-55.
Freres, M. (2013). Financial Costs of Workplace Conflict. Journal of the International Ombudsman Association. volume 6, number 2, pp 83-94.
Halavy, N., Borntesin, G., and Sagiv, L. (2008). ‘‘In-group love’’ and ‘‘out-group hate’’ as motives for individual participation in intergroup conflict: A new game paradigm. Psychological Science, 19(4):405-11. doi: 10.1111/j.1467-9280.2008.02100.x.
Hays, J. (2008). Workplace Conflict and How Businesses Can Harness it to Thrive. CPP Global Human Capital Report. Retrieved from http://img.en25.com/Web/CPP/Conflict_report.pdf.
Hong, Y., Levy, S.R., and Chiu C., (2011). The contribution of the lay theories approach to the study groups, Personality & Social Psychology Review, Vol. 5, No. 2, pp. 98-106.
Horton, K. E., Bayerl, P. S., Jacobs, G. (2014). Identity conflicts at work: An integrative framework. Journal of Organizational Behavior, 35, S6 –S22 DOI: 10.1002/job.1893
Huddy, L., (2004). Contrasting theoretical approaches to intergroup relations, International Society of Political Psychology, Vol. 25, No 6.
Kanbur E. & Canbek M. (2018), Algılanan Örgütsel Adaletin Örgütsel Sinizm Üzerine Etkisi: Algılanan Örgütsel Desteğin Aracılık Rolü, Business & Management Studies: An International Journal Vol.:6 Issue: 3.
Katz, N.H., Flynn, L.T (2013). Understanding conflict management systems and strategies in the workplace. A pilot study. Conflict Resolution Quarterly, vol. 30, no. 4, DOI: 10.1002/crq.21070
Kaymaz K. (2018), Örgüt Kültürünün İş Tatmini Üzerindeki Etkileri: Diana C. Pheysey’in Örgüt Kültürü Sınıflandırması Ekseninde Bir Araştırma (2018). Business & Management Studies: An International Journal Vol.:6 Issue: 4, pp. 1053-1070. doi: http://dx.doi.org/10.15295/bmij.v6i4.282
Keskin H. & Ayar Şentürk H. & Beydoğan A. (2018), Yenilikçilik kalitesi perspektifinden bilgi paylaşımı, entelektüel sermaye ve performans ilişkisi. Business & Management Studies: An International Journal, 6(3): 71-94. doi: http://dx.doi.org/10.15295/bmij.v6i3.344.
Kilduff, M., Tsai, W. (2005) Review: Social networks and organizations. Academy of Management Review, Vol. 30, No. 1, pp. 207-209.
Kılıç Akıncı S. (2018), Investigating The role of job satisfaction: Does it act as a moderator or mediator between organizational identification and work engagement? Business & Management Studies: An International Journal Vol.:6 Issue: 4 pp. 1322-1335 doi: http://dx.doi.org/10.15295/bmij.v6i4.353
Kwok, W. W., Wright, B., and Kashima, Y. (2007), Constructing intergroup relationships in social communication. Japanese Psychological Research, 49: 121–135. doi:10.1111/j.1468-5884.2007.00339.x
Lechner, C., Frankenberger K., and Floyd S. W., (2010) Task contingencies in the curvilinear relationship between intergroup networks and initiative performance, Academy of Management Journal, Vol. 53, No.4, 865-889.
Lipponen, J., Leskinen, J. (2006). Conditions of contact, common in-group identity, and in-group bias toward contingent workers. The Journal of Social Psychology, 146{6), 671-684.
Monteiro, M. B. (2003). Dealing with intergroup conflicts in organizations: A challenge to the right of diversity. Portuguese Journal of Social Science, Vol. 2 Issue 2, p79.
O’Neil, T. A., Allen, N. J., and Hastings, S. E. (2013) Examining the “pros” and “cons” of team conflict: A team-level meta-analysis of task, relationship, and process conflict. Human Performance, 26:236–260, ISSN: 0895-9285 print/1532-7043 online DOI: 10.1080/08959285.2013.795573
Rispens, S., Greer, L., Jehn, K.A., and Thatcher, S.M.B (2011). Not so bad after all: How relational closeness buffers the association between relationship conflict and helpful and deviant group behaviors. Negotiation and Conflict Management Research, Volume 4, Number 4, 277–296.
Rosenkopf, L., Metiu, A. & V. P. George, (2001) From the bottom up? Technical committee activity and alliance formation. Administrative Science Quarterly 46(4):748-772.
Rüzgar N. (2018), Hizmet Sektöründe Faaliyet Gösteren İşletme Yöneticilerinin, Mintzberg Taksonomisine Göre Üstlendikleri Rollerin, İnsan Kaynaklarının İçsellik Ve Dışsallık Statüsü Algısına Etkisi: Bir Uygulama. Business & Management Studies: An International Journal, Vol.: 6 Issue: 4, pp. 1101-1117 doi: http://dx.doi.org/10.15295/bmij.v6i4.325.
Slaikeu, K. A. & Hasson, R. H. (1998). Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco: Jossey-Bass.
Tajfel, H, Billig M.G., Bundy R. P. and Flament C., (1971), Social categorization and intergroup behavior, European. Journal of Social Psychology, Vol. 1, No. 2, pp. 149-178.
Taylor, A. K., & Kowaski, P. (2004). Naïve psychological science: the prevalence, strength, and source of misconceptions. The Psychological Record, 54, 15 –25.
Tekin E. (2018), Lider-Üye Etkileşiminin Örgütsel Vatandaşlik Davranişi Üzerindeki Etkisinde Örgütsel Adalet Algisinin Aracilik Rolü. Business & Management Studies: An International Journal, 6(1): 291-314 doi: http://dx.doi.org/10.15295/bmij.v6i1.225
Tekman, H.G., Hortaçsu, N., Ok, A.B. (2008). Message content, group identification and the intergroup sensitivity effect: Responses to the message and recognition memory. Asian Journal of Social Psychology, 11, 279–285. DOI: 10.1111/j.1467-839X.2008.00268.x
Turner, J.C., Brown, R.J. and Tajfel, H. (1979). Social comparison and group interest in ingroup favoritism. European. Journal of Social Psychology, Vol. 9, 187-204.
The University of Wisconsin, The role perception in conflicts, retrieved from https://www.ohrd.wisc.edu/home/HideATab/FullyPreparedtoManage/ConflictResolution/
Uysal, H. T. (2018), Çalışanlarda İşe Yabancılaşmanın Üretkenlik Karşıtı İş Davranışlarına Etkisi. Business & Management Studies: An International Journal, Vol.: 6 Issue: 4 Year, pp. 1434-1454 doi: http://dx.doi.org/10.15295/bmij.v6i4.405
Brass, D.J., Galaskiewicz, J., Greve, R. H., Tsai, B. W. (2004). Taking stock of networks and organizations: Multilevel perspective. Academy of Management Journal, Vol. 47, No. 6, 795–817.
Bornstein, G. (2003). Intergroup conflict: Individual, group, and collective interests. Personality and Social Psychology Review, Vol. 7, No. 2, 129–145.
Brooker, M. W., (2001), Eliminating intergroup conflicts, S.A.M. Advanced Management Journal, Vol. 40, 16-25.
Brubaker, D., Noble, C., Fincher, R., Kee-Young, S., Press S. (2014). Conflict resolution in the workplace: What will the future bring? Conflict Resolution Quarterly, vol. 31, no. 4, DOI: 10.1002/crq.21104
Burford, B. (2012) Group processes in medical education: learning from social identity theory. Medical Education, 46: 143–152, doi:10.1111/j.1365-2923.2011.04099.x
Caricati, L., Monacelli, N. (2010) Social hierarchies and intergroup discrimination: The case of the intermediate status group. British Journal of Social Psychology. 49. 637-646.
Chambers, J.R., Baron, R.S., Inman, M.L. (2006). Misperceptions in intergroup conflict, disagreeing about what we disagree about. Psychological Science, Volume 17.
Choi, Y. (2013). The influence of conflict management culture on job satisfaction. Social Behavior and Personality, 41(4), 687-692 dx.doi.org/10.2224/sbp.2013.41.4.687
De Neys, W. (2014). Conflict detection, dual process, and logical intuitions: Some clarifications. Thinking & Reasoning, Vol. 20, No. 2, 169–187.
Durmuş, A. (2016). Research of relationship between leadership behavior of managers and organizational commitment of employees using statistical methods. Business & Management Studies: An International Journal. Vol.:4 Issue: 2, pp. 203-225. doi.org/10.15295/bmij.v4i2.154
Enehaug, H., Helmersen, M., Mamelund, S. E. (2016). Individual and organizational well-being when workplace conflicts are on the agenda: A mixed-methods study. Nordic Journal of Working Life Studies, Volume 6, Number 1.
Erden Ayhün S. (2018), Örgütsel Süreçlerdeki Kuşaklararası Çatışmalarda Kültürel Değişimlerin Rolü: Akademisyenlere Yönelik Bir Araştırma, Business & Management Studies: An International Journal. 6(1): 209-236 doi: http://dx.doi.org/10.15295/bmij.v6i1.205
Ergün, E. & Eyisoy, M.E. (2018), Takım Çalışması Özelliklerinin Takım Performansına Etkisi Üzerine Bir Araştırma. Business & Management Studies: An International Journal, Vol.: 6 Issue: 4, pp. 1455-1475 doi: http://dx.doi.org/10.15295/bmij.v6i4.406.
Ertosun, O. G. & Erdil, O. & Alpkan, L. (2018). Pozitif psikolojik sermaye ve çalışan adanmışlığı ilişkisi – deneysel bir çalışma, Business & Management Studies: An International Journal. Vol.:6 Issue: 4, pp. 1033-1052. doi:http://dx.doi.org/10.15295/bmij.v6i4.295.
Fiol, C., M., Pratt, M. G., and O’Connor, E., J., (2009) Managing intractable identity conflicts. Academy of Management Review, Vol. 34, No 1, pp. 32-55.
Freres, M. (2013). Financial Costs of Workplace Conflict. Journal of the International Ombudsman Association. volume 6, number 2, pp 83-94.
Halavy, N., Borntesin, G., and Sagiv, L. (2008). ‘‘In-group love’’ and ‘‘out-group hate’’ as motives for individual participation in intergroup conflict: A new game paradigm. Psychological Science, 19(4):405-11. doi: 10.1111/j.1467-9280.2008.02100.x.
Hays, J. (2008). Workplace Conflict and How Businesses Can Harness it to Thrive. CPP Global Human Capital Report. Retrieved from http://img.en25.com/Web/CPP/Conflict_report.pdf.
Hong, Y., Levy, S.R., and Chiu C., (2011). The contribution of the lay theories approach to the study groups, Personality & Social Psychology Review, Vol. 5, No. 2, pp. 98-106.
Horton, K. E., Bayerl, P. S., Jacobs, G. (2014). Identity conflicts at work: An integrative framework. Journal of Organizational Behavior, 35, S6 –S22 DOI: 10.1002/job.1893
Huddy, L., (2004). Contrasting theoretical approaches to intergroup relations, International Society of Political Psychology, Vol. 25, No 6.
Kanbur E. & Canbek M. (2018), Algılanan Örgütsel Adaletin Örgütsel Sinizm Üzerine Etkisi: Algılanan Örgütsel Desteğin Aracılık Rolü, Business & Management Studies: An International Journal Vol.:6 Issue: 3.
Katz, N.H., Flynn, L.T (2013). Understanding conflict management systems and strategies in the workplace. A pilot study. Conflict Resolution Quarterly, vol. 30, no. 4, DOI: 10.1002/crq.21070
Kaymaz K. (2018), Örgüt Kültürünün İş Tatmini Üzerindeki Etkileri: Diana C. Pheysey’in Örgüt Kültürü Sınıflandırması Ekseninde Bir Araştırma (2018). Business & Management Studies: An International Journal Vol.:6 Issue: 4, pp. 1053-1070. doi: http://dx.doi.org/10.15295/bmij.v6i4.282
Keskin H. & Ayar Şentürk H. & Beydoğan A. (2018), Yenilikçilik kalitesi perspektifinden bilgi paylaşımı, entelektüel sermaye ve performans ilişkisi. Business & Management Studies: An International Journal, 6(3): 71-94. doi: http://dx.doi.org/10.15295/bmij.v6i3.344.
Kilduff, M., Tsai, W. (2005) Review: Social networks and organizations. Academy of Management Review, Vol. 30, No. 1, pp. 207-209.
Kılıç Akıncı S. (2018), Investigating The role of job satisfaction: Does it act as a moderator or mediator between organizational identification and work engagement? Business & Management Studies: An International Journal Vol.:6 Issue: 4 pp. 1322-1335 doi: http://dx.doi.org/10.15295/bmij.v6i4.353
Kwok, W. W., Wright, B., and Kashima, Y. (2007), Constructing intergroup relationships in social communication. Japanese Psychological Research, 49: 121–135. doi:10.1111/j.1468-5884.2007.00339.x
Lechner, C., Frankenberger K., and Floyd S. W., (2010) Task contingencies in the curvilinear relationship between intergroup networks and initiative performance, Academy of Management Journal, Vol. 53, No.4, 865-889.
Lipponen, J., Leskinen, J. (2006). Conditions of contact, common in-group identity, and in-group bias toward contingent workers. The Journal of Social Psychology, 146{6), 671-684.
Monteiro, M. B. (2003). Dealing with intergroup conflicts in organizations: A challenge to the right of diversity. Portuguese Journal of Social Science, Vol. 2 Issue 2, p79.
O’Neil, T. A., Allen, N. J., and Hastings, S. E. (2013) Examining the “pros” and “cons” of team conflict: A team-level meta-analysis of task, relationship, and process conflict. Human Performance, 26:236–260, ISSN: 0895-9285 print/1532-7043 online DOI: 10.1080/08959285.2013.795573
Rispens, S., Greer, L., Jehn, K.A., and Thatcher, S.M.B (2011). Not so bad after all: How relational closeness buffers the association between relationship conflict and helpful and deviant group behaviors. Negotiation and Conflict Management Research, Volume 4, Number 4, 277–296.
Rosenkopf, L., Metiu, A. & V. P. George, (2001) From the bottom up? Technical committee activity and alliance formation. Administrative Science Quarterly 46(4):748-772.
Rüzgar N. (2018), Hizmet Sektöründe Faaliyet Gösteren İşletme Yöneticilerinin, Mintzberg Taksonomisine Göre Üstlendikleri Rollerin, İnsan Kaynaklarının İçsellik Ve Dışsallık Statüsü Algısına Etkisi: Bir Uygulama. Business & Management Studies: An International Journal, Vol.: 6 Issue: 4, pp. 1101-1117 doi: http://dx.doi.org/10.15295/bmij.v6i4.325.
Slaikeu, K. A. & Hasson, R. H. (1998). Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco: Jossey-Bass.
Tajfel, H, Billig M.G., Bundy R. P. and Flament C., (1971), Social categorization and intergroup behavior, European. Journal of Social Psychology, Vol. 1, No. 2, pp. 149-178.
Taylor, A. K., & Kowaski, P. (2004). Naïve psychological science: the prevalence, strength, and source of misconceptions. The Psychological Record, 54, 15 –25.
Tekin E. (2018), Lider-Üye Etkileşiminin Örgütsel Vatandaşlik Davranişi Üzerindeki Etkisinde Örgütsel Adalet Algisinin Aracilik Rolü. Business & Management Studies: An International Journal, 6(1): 291-314 doi: http://dx.doi.org/10.15295/bmij.v6i1.225
Tekman, H.G., Hortaçsu, N., Ok, A.B. (2008). Message content, group identification and the intergroup sensitivity effect: Responses to the message and recognition memory. Asian Journal of Social Psychology, 11, 279–285. DOI: 10.1111/j.1467-839X.2008.00268.x
Turner, J.C., Brown, R.J. and Tajfel, H. (1979). Social comparison and group interest in ingroup favoritism. European. Journal of Social Psychology, Vol. 9, 187-204.
The University of Wisconsin, The role perception in conflicts, retrieved from https://www.ohrd.wisc.edu/home/HideATab/FullyPreparedtoManage/ConflictResolution/
Uysal, H. T. (2018), Çalışanlarda İşe Yabancılaşmanın Üretkenlik Karşıtı İş Davranışlarına Etkisi. Business & Management Studies: An International Journal, Vol.: 6 Issue: 4 Year, pp. 1434-1454 doi: http://dx.doi.org/10.15295/bmij.v6i4.405