ÖNEZ ÇETİN, Zuhal. 2020. “THE TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT MUNICIPAL ADMINISTRATIONS: A RESEARCH ON STRATEGIC PLANS OF AEGEAN REGION PROVINCES’ MUNICIPAL ADMINISTRATIONS IN TURKEY”. Business & Management Studies: An International Journal 8 (1):924-49. https://doi.org/10.15295/bmij.v8i1.1351.