GÜLLÜ, K.; AKÇAY, S. An analysis of e-complaints in the hospitality sector during the COVID-19 pandemic. Business & Management Studies: An International Journal, [S. l.], v. 9, n. 4, p. 1640–1655, 2021. DOI: 10.15295/bmij.v9i4.1960. Disponível em: https://www.bmij.org/index.php/1/article/view/1960. Acesso em: 2 jul. 2024.