BANKACILIKTA MÜŞTERİ İLİŞKİLERİ YÖNETİMİNİN MÜŞTERİ SADAKATİNE ETKİSİ. Business & Management Studies: An International Journal, [S. l.], v. 3, n. 1, p. 123–153, 2015. DOI: 10.15295/bmij.v3i1.103. Disponível em: https://www.bmij.org/index.php/1/article/view/151.1. Acesso em: 13 nov. 2024.