Cilt 7 Sayı 5 (2019): Business & Management Studies: An International Journal
Makaleler

İŞ ZEKÂSI SİSTEMLERİNDE KARAR VERME BAŞARISININ İNCELENMESİ

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  • Abdullah EREN,
  • Muhammet Dursun KAYA
Abdullah EREN
Dr. Öğretim Üyesi, Yüzüncü Yıl Üniversitesi
Muhammet Dursun KAYA
Prof. Dr., Atatürk Üniversitesi
DOI: https://doi.org/10.15295/bmij.v7i5.1257

Yayınlanmış 2019-12-25

Anahtar Kelimeler

  • Business Intelligence Systems, Decision Making, Success
  • İş Zekâsı Sistemleri, Karar Verme, Başarı

Nasıl Atıf Yapılır

EREN, A., & KAYA, M. D. (2019). İŞ ZEKÂSI SİSTEMLERİNDE KARAR VERME BAŞARISININ İNCELENMESİ. Business & Management Studies: An International Journal, 7(5), 2148–2176. https://doi.org/10.15295/bmij.v7i5.1257

Özet

Organizasyonların sürdürülebilir başarıyı yakalamalarının yolu doğru kararları almaktan geçmektedir. İş zekâsı sistemleri de bu alanda çözüm üretebilen bilişim sistemlerinin başında gelmektedir. Son yıllarda özellikle büyük çaptaki organizasyonlar iş zekâsı sistemleri ile verilerden elde edilen iyi bilgiler sayesinde karar verme aşamasında fayda sağlamayı amaçlamaktadırlar. Şirketler için karar verme önemli bir aşama olduğu için karar vermeyi etkileyen etmenlerin belirlenmesi de önemli bir çözümdür. Bu yüzden bu çalışmada iş zekâsı sistemlerinin karar verme başarısı değerlendirilerek karar vermeyi etkileyen unsurların belirlenmesi hedeflenmiştir. İş zekâsı sistemlerini kullanan üst düzey, orta düzey karar vericiler ve profesyonel kullanıcılar üzerinde yapılan anket çalışması ile elde edilen veriler yapısal eşitlik modellemesi ile değerlendirilmiştir. Çalışmada ele alınan bilgi kalitesi, sistem kalitesi, kullanım, algılanan memnuniyet ve karar verme yapıları ve aralarındaki ilişkiler incelenmiştir. Araştırma sonucunda bilgi kalitesi, sistem kalitesi ve algılanan memnuniyetin karar verme üzerinde etkin olduğu görülürken kullanım yapısının herhangi bir etkisine rastlanmamıştır.  

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