Abstract

This study explores the impact of some personal factors (i.e., gender, age, education, marital status) on employees’ emotional intelligence levels in service sector in the U.S. Using a questionnaire survey, pertinent data is gathered from a group of 98 employees who works in different companies and industries in New York and New Jersey. Employees’ EI is measured using Wong and Low Emotional Intelligence Scale (WLEIS). The data was analyzed using Microsoft Excel and SPSS. First, descriptive statistics were obtained. Then, t-tests ANOVA and Mann Whitney- U tests were conducted. Also, the differences obtained through ANOVA among the means are further compared through Tukey Post-hoc Tests. The results of the study show that education is a factor affecting emotional intelligence of employees positively in the U.S.